Privacy Policy - IT Rays | Data Protection & Privacy

Information We Collect

We collect information that you provide directly to us and information generated through your use of our services:

Account Information: Name, email address, company name, and password when you create an account.
Device Information: Device name, operating system, hardware specifications, and network information for managed devices.
Usage Data: Log data, session information, feature usage patterns, and interaction data within the platform.
Payment Information: Billing address and payment method details, processed securely through our payment providers.
Communication Data: Support requests, feedback, and any correspondence you send to us.

How We Use Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our remote IT management services.
To process transactions and send related billing and account information.
To send technical notices, updates, security alerts, and administrative messages.
To respond to your support requests, comments, and questions.
To monitor and analyze usage trends to improve user experience and platform performance.
To detect, prevent, and address technical issues and security threats.
To comply with legal obligations and enforce our terms of service.

Data Storage & Security

We take the security of your data seriously and implement industry-standard measures to protect it:

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
We use a zero-trust security architecture with strict access controls and multi-factor authentication for all internal systems.
Data is stored in SOC 2 Type II certified data centers with geographic redundancy.
Regular security audits, penetration testing, and vulnerability assessments are conducted by independent third parties.
We maintain comprehensive backup and disaster recovery procedures to ensure data availability.

Third-Party Services

We may share information with trusted third-party service providers who assist us in operating our platform:

Payment Processors: We use secure third-party payment processors to handle billing. We do not store your full credit card information on our servers.
Cloud Infrastructure: Our services are hosted on enterprise-grade cloud infrastructure providers with industry-leading security certifications.
Analytics: We use analytics services to understand platform usage and improve our services. This data is anonymized and aggregated.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of all personal data we hold about you.
Correction: You can update or correct inaccurate personal information through your account settings or by contacting us.
Deletion: You can request deletion of your personal data. We will comply unless we have a legal obligation to retain it.
Portability: You can request your data in a structured, machine-readable format for transfer to another service.
Opt-out: You can opt out of marketing communications at any time via email preferences or by contacting us.
Restriction: You can request that we restrict processing of your personal data under certain circumstances.

Cookie Policy

We use cookies and similar tracking technologies to enhance your experience:

Essential Cookies: Required for the platform to function properly, including authentication and session management.
Analytics Cookies: Help us understand how users interact with our platform so we can improve it.
Preference Cookies: Store your settings and preferences for a personalized experience.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

Account data is retained for the duration of your active account and for 30 days after account deletion.
Device management logs are retained for 90 days by default. Enterprise plans may configure custom retention periods.
Billing records are retained for 7 years to comply with financial regulations.
Support correspondence is retained for 2 years after resolution for quality assurance purposes.
Anonymized and aggregated data may be retained indefinitely for analytics and product improvement.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes:

We will notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.
The "Last updated" date at the top of this policy will be revised accordingly.
Continued use of our services after the effective date constitutes acceptance of the updated policy.
We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact our privacy team:

Email: privacy@it-rays.pro
Response Time: We aim to respond to all privacy-related inquiries within 48 hours.
For general support, visit our Support page.